Shipping policy

MOEG. — SHIPPING POLICY

Last updated: 25 September 2026

At MOEG., we aim to make getting your order as simple as possible.

All orders are made and fulfilled for you, then delivered to the address provided during checkout.

1. WHERE WE DELIVER

We currently deliver within South Africa.

Delivery availability may vary depending on the address entered at checkout.

If we introduce international shipping in the future, the applicable countries, shipping costs and delivery information will be displayed on the website.

2. SHIPPING COSTS

Shipping costs are R110 across South Africa.

3. ORDER PROCESSING

Because our products may be made and prepared specifically for your order, please allow time for your order to be processed before it is handed to the courier.

Your order confirmation will be sent to the email address provided at checkout.

Once your order has been dispatched, you may receive tracking information where tracking is available.

4. DELIVERY TIMES

Estimated delivery times will be displayed on the website or communicated during the ordering process where applicable.

Delivery times are estimates and are not guaranteed dates.

Delivery may take longer during:

  • Product launches and promotional periods

  • Public holidays

  • Peak shopping periods

  • Courier disruptions

  • Severe weather

  • Address or contact-information errors

  • Other circumstances outside our reasonable control


5. TRACKING

Where tracking is available, tracking details will be provided once your order has been dispatched.

Please ensure that the email address and contact details provided during checkout are correct.

MOEG. is not responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.

6. DELIVERY ADDRESS

Please check your delivery address carefully before completing your order.

Once an order has been dispatched, we may not be able to change the delivery address.

If you provide an incorrect address and the parcel has to be redirected or re-delivered, additional delivery charges may apply where permitted.

7. MISSED DELIVERIES

If you are unavailable when the courier attempts delivery, the courier may make another delivery attempt or contact you to arrange delivery.

Any additional charges resulting from an incorrect address, failure to accept delivery or customer-requested re-delivery may be the customer's responsibility, where applicable.

8. DELAYED OR LOST ORDERS

If your order appears to be delayed, please contact us with your order number so that we can investigate.

If a parcel is confirmed as lost or otherwise not delivered, we will work with the relevant delivery or fulfilment provider to resolve the matter.

Nothing in this policy limits any rights you may have under applicable South African consumer law.

9. DAMAGED PACKAGES

If your package arrives visibly damaged, please take photographs of the packaging and product before disposing of anything and contact us as soon as possible.

If the product itself is damaged or defective, please refer to our Returns & Refunds Policy.

10. THIRD-PARTY FULFILMENT AND DELIVERY

MOEG. may use independent third-party manufacturing, fulfilment and courier partners to produce and deliver orders.

This means your order may be shipped directly from a fulfilment or manufacturing facility rather than from a MOEG. premises.

These partners assist us with producing and delivering your order. Your purchase remains with MOEG.

11. CONTACT US

If you have a question about your delivery, please contact:

MOEG.
Email: info@moeg.store

Please include your order number when contacting us about an existing order.