Terms of service

MOEG. — TERMS OF SERVICE

Last updated: 25 September 2026

Welcome to MOEG. These Terms of Service govern your use of the MOEG. website and your purchase of products from us.

By using this website or placing an order, you agree to these Terms of Service.

1. ABOUT MOEG.

MOEG. is a South African clothing and lifestyle brand.

Business name: MOEG.
Email: info@moeg.store
Website: www.moeg.store
Physical address: Kierrieklapperstreet, Hoedspruit, Limpopo

2. USING OUR WEBSITE

You may use this website for lawful purposes only.

You agree not to:

  • Use the website for fraudulent or unlawful purposes;

  • Attempt to gain unauthorised access to our website or systems;

  • Copy, reproduce or commercially exploit our content without permission;

  • Interfere with the operation or security of the website; or

  • Use our content, branding, designs or intellectual property without our written permission.

We reserve the right to refuse or restrict access to the website where reasonably necessary.

3. PRODUCTS

We make every reasonable effort to ensure that product descriptions, photographs, colours and sizing information are accurate.

However, colours displayed on your device may differ slightly from the actual product due to screen settings and display technology.

Product availability may change without notice.

We reserve the right to discontinue products or modify product designs, descriptions or pricing at any time. Changes will not affect an order that has already been accepted and paid for, except where permitted or required by law.

4. SIZING

Customers are responsible for selecting the appropriate size before placing an order.

Please refer to the size guide provided on the relevant product page.

MOEG. does not offer voluntary size exchanges or returns simply because an incorrect size was selected, except where a return, cancellation or other remedy is required by applicable South African law.

Our Returns & Refunds Policy forms part of these Terms of Service.

5. ORDERS

When you place an order through our website, you are making an offer to purchase the products selected.

An order is only considered accepted once payment has been successfully received and we have accepted the order.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

  • A product is unavailable;

  • There has been an obvious pricing or product-description error;

  • Payment has not been successfully received;

  • We reasonably suspect fraudulent activity; or

  • We are unable to fulfil the order for reasons beyond our reasonable control.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order.

6. PRICES AND PAYMENT

All prices displayed on the website are stated in South African Rand (ZAR) unless otherwise indicated.

The price applicable to your order is the price displayed at the time you complete your purchase.

Payment must be successfully completed before an order can be processed.

We may use third-party payment providers to process payments. Payment information may therefore be handled in accordance with the relevant payment provider's terms and privacy policies.

7. DELIVERY

Orders will be delivered to the delivery address supplied by the customer during checkout.

Estimated delivery times will be communicated on the website, at checkout or in your order confirmation where applicable.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including courier delays, public holidays, severe weather, strikes, incorrect delivery information or other logistical issues.

If an order is delayed significantly, we will make reasonable efforts to communicate the relevant information to you.

South African law provides specific protections relating to electronic transactions and delivery obligations, which remain applicable to qualifying transactions. (National Treasury)

8. THIRD-PARTY FULFILMENT

Some MOEG. products may be manufactured, printed, packed and/or dispatched using independent third-party fulfilment, manufacturing or delivery partners.

These partners may be involved in the physical production or delivery of your order, but your purchase agreement is with MOEG.

We remain responsible for dealing with your order and applicable consumer rights in accordance with South African law.

9. RETURNS, REFUNDS AND FAULTY PRODUCTS

Our Returns & Refunds Policy explains our return and refund procedures.

We do not offer general returns or exchanges simply because a customer changes their mind or selects the wrong size, except where applicable law provides otherwise.

Nothing in these Terms limits or excludes any consumer right that cannot legally be limited or excluded.

In particular, qualifying defective goods are subject to the consumer protections provided by the Consumer Protection Act. Section 56 provides an implied warranty of quality and, in qualifying circumstances, allows goods to be returned within six months of delivery with the consumer entitled to the statutory remedy applicable to the circumstances. (South African Government)

10. ELECTRONIC TRANSACTIONS

For online purchases, applicable provisions of the Electronic Communications and Transactions Act 25 of 2002 (ECTA) apply.

We will provide the information required for an electronic transaction, including applicable terms, pricing, payment information, delivery information and our return/refund policy.

Where applicable, consumers have statutory rights relating to electronic transactions, including the cooling-off provisions contained in ECTA. (National Treasury)

Nothing in these Terms is intended to remove or restrict a right that cannot legally be excluded.

11. INTELLECTUAL PROPERTY

All content associated with MOEG., including but not limited to:

  • The MOEG. name;

  • MOEG. logo;

  • Product designs;

  • Slogans and written content;

  • Photographs;

  • Graphics;

  • Videos;

  • Website content;

  • Social media content; and

  • Other original creative material

is owned by or licensed to MOEG. unless otherwise stated.

You may not reproduce, copy, modify, distribute, sell or commercially use our intellectual property without our prior written permission.

12. USER CONTENT

If you voluntarily submit photographs, reviews, comments, videos or other content to MOEG., you confirm that:

  • You have the necessary rights to submit the content;

  • The content does not unlawfully infringe another person's rights; and

  • The content is not unlawful, defamatory, fraudulent or misleading.

Where you submit content for possible use by MOEG., you grant us permission to use, reproduce and display that content for marketing and promotional purposes, subject to applicable law.

13. WEBSITE ACCURACY

We try to keep the information on our website accurate and current.

However, we do not guarantee that every piece of information will always be completely accurate, complete or error-free.

If we discover an error relating to a product, price, description or availability, we may correct the error and, where appropriate, contact affected customers.

14. THIRD-PARTY SERVICES

Our website may use third-party services, including payment processors, delivery providers, website platforms, analytics providers and other service providers.

These services may operate under their own terms and privacy policies.

We are not responsible for the independent operation, availability or content of third-party websites or services.

15. PERSONAL INFORMATION

We may collect and process personal information necessary to process orders, communicate with customers, provide customer support, deliver products and operate our website.

Personal information will be handled in accordance with applicable South African privacy legislation and our Privacy Policy.

16. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited under South African law.

Subject to the above, MOEG. will not be responsible for losses arising from circumstances outside our reasonable control, including third-party service interruptions, courier delays, telecommunications failures, website outages or events beyond our reasonable control.

17. FORCE MAJEURE

MOEG. will not be responsible for delays or failure to perform its obligations where such delay or failure results from circumstances reasonably beyond our control.

These circumstances may include natural disasters, extreme weather, strikes, power failures, internet or telecommunications failures, government action, civil unrest, supplier interruptions, transport disruptions or other similar events.

18. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

The updated version will be published on our website with the applicable "Last updated" date.

The Terms applicable to an order will generally be those in effect when the order is placed, subject to any changes required by law.

19. GOVERNING LAW

These Terms of Service are governed by the laws of the Republic of South Africa.

Any dispute relating to these Terms or an order will be dealt with in accordance with applicable South African law.

Nothing in these Terms prevents a consumer from exercising any statutory right or remedy available under South African law.

20. CONTACT

If you have questions about these Terms of Service, your order or our policies, please contact:

MOEG.
Email: info@moeg.store
Website: www.moeg.store
Physical address:  Kierrieklapper Street, Hoedspruit, Limpopo